DDM order problem

[CatalinU]

I had an order with them,and i have a missing part.Emailed to them with the part that i was missing and i got a quick reply asking me what part was missing.Ireplied back with was is missing and didn't got to me back.Try to phone them,but nobody is picking up the phone.Did anyone had this experience with them?How is their customer service?

[CatalinU]

Got a reply from them they said that they are gonna send me another one,so i think the problem is solved

[RichieRacer]

they are normally good some times it takes time for a response

[PegLeg]

I've had nothing but outstanding customer service with ddm. Richie is correct, they get really busy sometimes, so the replies can be a bit late. I've never had them fail to answer a question or concern.

[CatalinU]

Well,one thing is for sure,don't bother to call,nobody will pick up the phone.So i had to do another order so they put the missing part in the package.I will miss the race from this WE,but what can i do?Hope in the future wont have any trouble again

[rcr1978]

Honestly they have been the most customer service orientated company I have ever bought anything from. I'm the next state over from them witch probably helps a lot on the shipping end but any issues that came up they have always taken care of them right away.

[Killer RC]

Originally Posted by CatalinU

I had an order with them,and i have a missing part.Emailed to them with the part that i was missing and i got a quick reply asking me what part was missing.Ireplied back with was is missing and didn't got to me back.Try to phone them,but nobody is picking up the phone.Did anyone had this experience with them?How is their customer service?

ddm is the best. People often get on the phone and hog up the lines, yapping on and on. Email them again. What time of the day was it? They are in Utah, USA.
They will take care of you. Or email the manufacturer of the part. What part was it?

[RichieRacer]

Originally Posted by Killer RC

ddm is the best. People often get on the phone and hog up the lines, yapping on and on. Email them again. What time of the day was it? They are in Utah, USA.
They will take care of you. Or email the manufacturer of the part. What part was it?

ive had problems getting in touch with killer rc on the other hand

[SteveB]

Originally Posted by CatalinU

Got a reply from them they said that they are gonna send me another one,so i think the problem is solved

Originally Posted by CatalinU

Well,one thing is for sure,don't bother to call,nobody will pick up the phone.So i had to do another order so they put the missing part in the package.I will miss the race from this WE,but what can i do?Hope in the future wont have any trouble again

Wait, in one post you say problem solved, but the next post you are still unsatisfied? Can you give me an order number so I can check out what happened? We operate with limited phone hours because if we turned our phones on the second we walked in the door we wouldn't be able to get anything done. If you call outside of normal phone hours you can leave a message and your call will be returned. As an option you can email us: sales@davesmotors.com and we should be able to assist you more quickly.

[NorCal]

Good timing. I'm brand spankin new to "Large Scale" but not to rc. As you can see this is my 1st post & wanted to throw in my quick 2 cents. I wouldn't be on this thread if it wasn't for the help I got from Steve.

Called them w/ questions on a rig I was going to order and he talked to me for quite a while w/ ideas that led me to my purchase after i spent 2 days on the web & watchin YouTube. I would have ended up w/ a rig that I would have been unhappy with if he hadn't of taken the time to share his ideas & experience.

I ordered a couple of additional items that weren't necessary online. He called me & got me squared away. Been a long time since I experenced customer service like that. In fact, can't remember the ladt time that's happened!

[PegLeg]

Originally Posted by NorCal

Good timing. I'm brand spankin new to "Large Scale" but not to rc. As you can see this is my 1st post & wanted to throw in my quick 2 cents. I wouldn't be on this thread if it wasn't for the help I got from Steve.

Called them w/ questions on a rig I was going to order and he talked to me for quite a while w/ ideas that led me to my purchase after i spent 2 days on the web & watchin YouTube. I would have ended up w/ a rig that I would have been unhappy with if he hadn't of taken the time to share his ideas & experience.

I ordered a couple of additional items that weren't necessary online. He called me & got me squared away. Been a long time since I experenced customer service like that. In fact, can't remember the ladt time that's happened!

Steve @ ddm is probably one of the best CS guys in our hobby. Besides being extremely knowledgeable, he's most always willing to spend the time to make sure you're getting what you want/need.