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![]() | #1 |
Newbie Join Date: Jul 2015 Location: Dublin,Cluj-Napoca
Posts: 3
| ![]() I had an order with them,and i have a missing part.Emailed to them with the part that i was missing and i got a quick reply asking me what part was missing.Ireplied back with was is missing and didn't got to me back.Try to phone them,but nobody is picking up the phone.Did anyone had this experience with them?How is their customer service? |
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![]() | #2 |
Newbie Join Date: Jul 2015 Location: Dublin,Cluj-Napoca
Posts: 3
| ![]() Got a reply from them they said that they are gonna send me another one,so i think the problem is solved |
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![]() | #3 |
Newbie Join Date: Apr 2014 Location: New York
Posts: 5
| ![]() they are normally good some times it takes time for a response |
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![]() | #5 |
Newbie Join Date: Jul 2015 Location: Dublin,Cluj-Napoca
Posts: 3
| ![]() Well,one thing is for sure,don't bother to call,nobody will pick up the phone.So i had to do another order so they put the missing part in the package.I will miss the race from this WE,but what can i do?Hope in the future wont have any trouble again |
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![]() | #6 |
Newbie Join Date: May 2015 Location: Spring Creek
Posts: 4
| ![]() Honestly they have been the most customer service orientated company I have ever bought anything from. I'm the next state over from them witch probably helps a lot on the shipping end but any issues that came up they have always taken care of them right away. |
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![]() | #7 | |
Addict Join Date: Aug 2008 Location: SW Ohio
Posts: 1,290
| ![]() Quote:
They will take care of you. Or email the manufacturer of the part. What part was it? | |
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![]() | #8 | |
Newbie Join Date: Apr 2014 Location: New York
Posts: 5
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Addict Join Date: Dec 2008 Location: Salt Lake City
Posts: 216
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![]() | #10 |
Newbie Join Date: Nov 2015 Location: Nor Cal
Posts: 1
| ![]() Good timing. I'm brand spankin new to "Large Scale" but not to rc. As you can see this is my 1st post & wanted to throw in my quick 2 cents. I wouldn't be on this thread if it wasn't for the help I got from Steve. Called them w/ questions on a rig I was going to order and he talked to me for quite a while w/ ideas that led me to my purchase after i spent 2 days on the web & watchin YouTube. I would have ended up w/ a rig that I would have been unhappy with if he hadn't of taken the time to share his ideas & experience. I ordered a couple of additional items that weren't necessary online. He called me & got me squared away. Been a long time since I experenced customer service like that. In fact, can't remember the ladt time that's happened! |
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![]() | #11 | |
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