Go Back   RCLargeScale.com > Vendors > DDM DavesMotors.com

Notices

Loading
Like Tree1Likes
  • 1 Post By NorCal

Thread: DDM order problem

Reply
 
LinkBack Thread Tools Display Modes
Old 07-15-2015, 05:30 PM   #1
Newbie
 
Join Date: Jul 2015
Location: Dublin,Cluj-Napoca
Posts: 3
Default DDM order problem

I had an order with them,and i have a missing part.Emailed to them with the part that i was missing and i got a quick reply asking me what part was missing.Ireplied back with was is missing and didn't got to me back.Try to phone them,but nobody is picking up the phone.Did anyone had this experience with them?How is their customer service?
CatalinU is offline   Reply With Quote
Sponsored Links
Old 07-15-2015, 05:39 PM   #2
Newbie
 
Join Date: Jul 2015
Location: Dublin,Cluj-Napoca
Posts: 3
Default Re: DDM order problem

Got a reply from them they said that they are gonna send me another one,so i think the problem is solved
CatalinU is offline   Reply With Quote
Old 07-15-2015, 07:41 PM   #3
Newbie
 
Join Date: Apr 2014
Location: New York
Posts: 5
Default Re: DDM order problem

they are normally good some times it takes time for a response
RichieRacer is offline   Reply With Quote
Old 07-16-2015, 11:00 AM   #4
Addict
 
Join Date: Jun 2012
Location: Chicago
Posts: 3,071
Garage
Default Re: DDM order problem

I've had nothing but outstanding customer service with ddm. Richie is correct, they get really busy sometimes, so the replies can be a bit late. I've never had them fail to answer a question or concern.
PegLeg is offline   Reply With Quote
Old 07-16-2015, 05:03 PM   #5
Newbie
 
Join Date: Jul 2015
Location: Dublin,Cluj-Napoca
Posts: 3
Default Re: DDM order problem

Well,one thing is for sure,don't bother to call,nobody will pick up the phone.So i had to do another order so they put the missing part in the package.I will miss the race from this WE,but what can i do?Hope in the future wont have any trouble again
CatalinU is offline   Reply With Quote
Old 07-17-2015, 11:11 AM   #6
Newbie
 
Join Date: May 2015
Location: Spring Creek
Posts: 4
Default Re: DDM order problem

Honestly they have been the most customer service orientated company I have ever bought anything from. I'm the next state over from them witch probably helps a lot on the shipping end but any issues that came up they have always taken care of them right away.
rcr1978 is offline   Reply With Quote
Old 07-18-2015, 12:45 AM   #7
Addict
 
Join Date: Aug 2008
Location: SW Ohio
Posts: 1,291
Default Re: DDM order problem

Quote:
Originally Posted by CatalinU View Post
I had an order with them,and i have a missing part.Emailed to them with the part that i was missing and i got a quick reply asking me what part was missing.Ireplied back with was is missing and didn't got to me back.Try to phone them,but nobody is picking up the phone.Did anyone had this experience with them?How is their customer service?
ddm is the best. People often get on the phone and hog up the lines, yapping on and on. Email them again. What time of the day was it? They are in Utah, USA.
They will take care of you. Or email the manufacturer of the part. What part was it?
Killer RC is offline   Reply With Quote
Old 07-18-2015, 10:00 PM   #8
Newbie
 
Join Date: Apr 2014
Location: New York
Posts: 5
Default Re: DDM order problem

Quote:
Originally Posted by Killer RC View Post
ddm is the best. People often get on the phone and hog up the lines, yapping on and on. Email them again. What time of the day was it? They are in Utah, USA.
They will take care of you. Or email the manufacturer of the part. What part was it?
ive had problems getting in touch with killer rc on the other hand
RichieRacer is offline   Reply With Quote
Old 07-23-2015, 03:11 PM   #9
Addict
 
Join Date: Dec 2008
Location: Salt Lake City
Posts: 216
Default Re: DDM order problem

Quote:
Originally Posted by CatalinU View Post
Got a reply from them they said that they are gonna send me another one,so i think the problem is solved
Quote:
Originally Posted by CatalinU View Post
Well,one thing is for sure,don't bother to call,nobody will pick up the phone.So i had to do another order so they put the missing part in the package.I will miss the race from this WE,but what can i do?Hope in the future wont have any trouble again
Wait, in one post you say problem solved, but the next post you are still unsatisfied? Can you give me an order number so I can check out what happened? We operate with limited phone hours because if we turned our phones on the second we walked in the door we wouldn't be able to get anything done. If you call outside of normal phone hours you can leave a message and your call will be returned. As an option you can email us: sales@davesmotors.com and we should be able to assist you more quickly.
SteveB is offline   Reply With Quote
Old 11-21-2015, 02:05 PM   #10
Newbie
 
Join Date: Nov 2015
Location: Nor Cal
Posts: 1
Default Re: DDM order problem

Good timing. I'm brand spankin new to "Large Scale" but not to rc. As you can see this is my 1st post & wanted to throw in my quick 2 cents. I wouldn't be on this thread if it wasn't for the help I got from Steve.

Called them w/ questions on a rig I was going to order and he talked to me for quite a while w/ ideas that led me to my purchase after i spent 2 days on the web & watchin YouTube. I would have ended up w/ a rig that I would have been unhappy with if he hadn't of taken the time to share his ideas & experience.

I ordered a couple of additional items that weren't necessary online. He called me & got me squared away. Been a long time since I experenced customer service like that. In fact, can't remember the ladt time that's happened!
PegLeg likes this.
NorCal is offline   Reply With Quote
Old 11-21-2015, 03:30 PM   #11
Addict
 
Join Date: Jun 2012
Location: Chicago
Posts: 3,071
Garage
Default Re: DDM order problem

Quote:
Originally Posted by NorCal View Post
Good timing. I'm brand spankin new to "Large Scale" but not to rc. As you can see this is my 1st post & wanted to throw in my quick 2 cents. I wouldn't be on this thread if it wasn't for the help I got from Steve.

Called them w/ questions on a rig I was going to order and he talked to me for quite a while w/ ideas that led me to my purchase after i spent 2 days on the web & watchin YouTube. I would have ended up w/ a rig that I would have been unhappy with if he hadn't of taken the time to share his ideas & experience.

I ordered a couple of additional items that weren't necessary online. He called me & got me squared away. Been a long time since I experenced customer service like that. In fact, can't remember the ladt time that's happened!
Steve @ ddm is probably one of the best CS guys in our hobby. Besides being extremely knowledgeable, he's most always willing to spend the time to make sure you're getting what you want/need.
PegLeg is offline   Reply With Quote
Reply


DDM order problem - Similar Threads
Thread Thread Starter Forum Replies Last Post
parts to order losi5 HPI Baja 5B 2 08-23-2014 10:47 PM
Little more realistic for this order... MAXXTRAX77 Paint and Body 0 06-13-2012 04:13 PM
My New Order STR8SHOOTR General Large Scale 4 05-11-2012 01:27 PM
Order my new toy Hampel Chit Chat 3 01-28-2010 09:03 AM
Just placed my first order with DDM bongloaded HPI Baja 5B 5 07-15-2009 07:12 PM
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -7. The time now is 04:49 PM.


Powered by vBulletin® Copyright ©2000 - 2017, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO ©2011, Crawlability, Inc.
Garage Plus, Vendor Tools vBulletin Plugins by Drive Thru Online, Inc.